understanding the self

https://www.universalclass.com/articles/business/communication-studies/understanding-the-self-for-better-communication.htm

emotional intelligence and interpersonal conflict

https://www.universalclass.com/articles/business/communication-studies/emotional-intelligence-and-interpersonal-conflict.htm

communicating with diplomacy

<img src="http://www.brief-encounters.org/wp-content/uploads/2014/06/5389-1-1024x789.jpg" alt="Image result for using humour in conversation"/>

using humour in conversations

https://www.universalclass.com/articles/business/communication-studies/using-humor-in-communicating.htm

communication climates

https://www.universalclass.com/articles/business/communication-studies/understanding-the-communication-climate.htm

interpersonal politeness and power